Job responsibilities:
To support the Volunteer Management / Community Programmes Division in effectively managing, sustaining and productively deploying volunteers in SNM’s core programmes, services and activities.

Volunteer Recruitment, Deployment & Training
• Implement and evaluate all volunteer recruitment and orientation.
• Recruit, screen and check references of all potential volunteers.
• Develop, promote, and maintain a wide range of volunteer opportunities within the organisation.
• Plan and implement basic training programme for volunteers.
• Manage and liaise with volunteers and partners to recruit, retain and deploy volunteers for all the internal/external programmes of SNM.
• Community outreach to find volunteers, assessing organisational needs and capacity for volunteers, monitor and evaluate the progress of volunteers.

Volunteer Recognition
• Engage suitable enthusiastic and productive volunteers to guide/mentor other volunteers.
• Widen scope of volunteering to include volunteer support and development activities for capacity building and leadership development.

Volunteer Management System
• Periodically review VMS to ensure timely updating of information by volunteers and VM staff.
• Maintain an up-to-date volunteer database that facilitates matching of volunteers with requisite skills and aspirations with assigned volunteer work.
• Collect statistics on volunteer recruitment, attrition and appreciation.

Programme Management
• Plan, organise and run centre-based active-ageing programmes and interest groups.
• Ad-hoc festive events.

Job Requirements:
• Minimum Diploma/Degree or equivalent qualification.
• A certificate in the Volunteer Management will be an added advantage.
• Preferred 2 years relevant working experience in a similar capacity.
• Proficient in use of MS Office Applications.
• Resourceful, self-driven, proactive and independent.
• Possess good communication and interpersonal skills.
• Organisation and planning skills.

Competency & Proficiency Level
Must-have
• Collaborative Practices Across Disciplines and Sectors – Level 3
• Volunteer Programme Management – Level 3
• Volunteer Programme Evaluation – Level 3
• Volunteer Retention and Engagement – Level 3
• Volunteer Recruitment – Level 3
• Stakeholder Management – Level 3

Good-to-have
• Trends Evaluation and Application – Level 3
• Diversity Awareness and Management – Level 3

Critical Core Skills
• Communication – Intermediate
• Influence – Basic
• Collaboration – Intermediate
• Adaptability – Basic
• Decision Making – Intermediate

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.

Job Description:

Media Relations & Management

  • Manage overall media relations and management efforts such as (but not limited to), planning and running media briefings, media interviews and media events to ensure favourable and on-target media coverage.
  • Prepare MC scripts and write speeches for CEO and GOH.

Marketing Communications

  • Review and monitor corporate marketing and branding collaterals to ensure adherence to corporate identity and branding standards, and alignment with corporate mission and messages.
  • Support the production of printed and online materials which includes annual reports, corporate marketing information, event publicity, branding collaterals such as information booklets, newsletters, brochures, posters, banners, presentations, videos, news blog, speeches and letters.
  • To leverage the organisation’s various assets (such as the corporate website, social media platforms, and publications) to reach its intended audiences and stakeholders in an effective manner.

 Brand Management

  • Ensure that the organisation’s corporate identity elements are appropriately used within and outside of the organisation as well as seeking ways to enhance and strengthen the organisation’s brand.
  • Uphold the corporate profile and branding of the organisation. Build and strengthen relations with various stakeholders and media agencies to positively position the organisation.

General

  • Manage the department budget and workplan.
  • Vetting of letters for all the Support Division.
  • Manage and monitor all projects in the Mission on Corporate Communications.
  • Conduct on-boarding and On-The-Job training for new staff. 
  • Coach and provide counselling to the team as and when needed.
  • Assist to monitor and control the operational expenditure within the budget.
  • Assist to plan and monitor annual workplan and follow-up the achievements of targeted objectives.

 Job Requirements:

  • Bachelor’s Degree in Mass communications, Journalism, or the Arts & Social Sciences.
  • Minimum 2-3 years of working experience in corporate communications, public relations or journalism role.
  • Experience in healthcare sector (Nursing Home) will be beneficial.
  • A strong command in English language and a second language (Mandarin, Malay or Tamil), and has a flair for writing (to liaise with Mandarin, Malay or Tamil speaking associates).
  • Resourceful and able to establish good relationship with the media.
  • Ability to work under pressure and meet deadlines.
  • Active team player, confident, creative and resourceful.
  • Vibrant personality with a natural flair for interacting with people at all levels.
  • Able to work after office hours or weekends for media monitoring, coverage and events when required by the team.

 Competency & Proficiency:

Must-have

  • Brand Management – Level 3
  • Marketing Campaign Management – Level 4
  • Marketing Communications Plan Development – Level 3
  • Marketing Strategy – Level 4
  • Media Platforms Management – Level 4
  • Project Management – Level 4
  • Stakeholder Management – Level 4

Good to Have 

  • Content Management – Level 3
  • Data Analytics – Level 3
  • Design Concepts Generation – Level 3
  • Marketing Trend Analysis – Level 3
  • Partnership Management – Level 3

Critical Core Skills 

  • Communication – Intermediate
  • Influence – Intermediate
  • Collaboration – Intermediate
  • Adaptability – Intermediate
  • Sense Making – Intermediate

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.

Job Description:
Community Engagement
• Identify and engage with community organizations, nonprofits, government agencies, and other relevant stakeholders.
• Engage and collaborate with internal SNM divisions to support their programmes with external organisations.
• Forge and develop new strategic and sustainable partnerships to advance ecosystem of activities at Nursing Home, Active Ageing Centres & Senior Care Centres.
• Project, manage and evaluate the outcomes and effectiveness of all partnership initiatives.
• Engage and manage internal and external stakeholders.
• Manage all SNM wide events and activities.

Volunteer Management
• Work closely with internal SNM divisions to build and sustain a pool of competent Ambassadors and volunteers for all programmes and activities.
• Monitor and plan the centralised recruitment of volunteers to ensure the ratio of staff to volunteers to seniors is achieved.
• Support planning and deploying of volunteers for various SNM events and initiatives.
• Provide various channels for volunteers to share their feedback on their volunteering experience.
• Implement formal/informal volunteer recognition platform to recognize their contribution to SNM programmes and activities.
• Ensure that volunteers assist in a safe and supportive environment in accordance with the legislation and regulations.
• Oversee the formation of a volunteer council.

Job Requirements:
• Degree in any discipline with at least 5 years of relevant experience in Community Engagement & Volunteer Management.
• Strong collaborative and partnership building skills with Grassroots organisations, Religious organisations, Community partners and Government agencies.
• Able to manage multiple projects/events in a fast-paced environment.
• Effective communicator with excellent interpersonal skills and has an interest to enhance care for seniors.
• Self-motivated and resourceful with good problem-solving skills.
• Responsible, independent and a good team player, who is able to mentor and guide junior colleagues.

Competency & Proficiency:
Must-have
• Business Relationship Building – Level 6
• Business Relationship Building – Level 5
• Customer Acquisition Management – Level 5
• Staff Management – Level 5
• Collaboration Practices Across Disciplines and Sectors – Level 5
• Social Service Programme Development – Level 5
• Social Service Programme Implementation – Level 5
• Stakeholder Management – Level 5
• Volunteer Programme Management – Level 4
• Volunteer Retention and Engagement – Level 4

Good-to-have
• Revenue Optimisation – Level 5
• Customer Feedback and Relationship Management – Level 5
• Business Presentation Delivery – Level 5
• Business Negotiation – Level 5
• Service Excellence – Level 5
• Diversity Awareness and Management – Level 4
• Social Sector Policy Influence – Level 4
• Trends Evaluation and Application – Level 4

Critical Core Skills
• Communication – Advanced
• Influence – Advanced
• Collaboration – Advanced
• Adaptability – Advanced
• Decision Making – Advanced

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.

Job Responsibilities:
· Responsible to provide a safe environment during activity sessions which encourages participation and social inclusion, which promotes a healthy well-being of the clients.
· Actively assist in the implementation of programmes ensuring that they remain relevant to the wellbeing of seniors.
· Assist to engage community partners, build effective and sustainable partnerships with them to serve the needs of the seniors
· Effective follow up skills and able to meet short turnaround time.
· Ability to handle confidential information due to PDPA.
· Collaborating with other departments to achieve overall mission and goals.
· Ensure all seniors are duly registered in our membership database and screened with the AIC Community Screener Tool. Seniors who require befriending will be registered in the Integrated Referral Management System (IRMS).
· Coordinate festivities and regular programmes at the centre and engage vendor or corporate/student volunteers to facilitate the sessions.
· Assist to oversee senior attendance, including house visit, distribute rations, outings, video conferencing, classes and festivities.
· Work closely with Reporting Officer on engagement strategy to ensure KPI can be met.
· Ensure reports are accurately generated.
· Liaise with relevant agencies on funding for programmes.

Requirements:
· Minimum Diploma in related discipline or its equivalent
· Min.1 year relevant experience in social services agencies
· Passion for working with seniors in the senior care centre and community setting
· Good communications skills, a team player, able to work independently.
· Tech savvy and proficient in MSOffice
· Ability to communicate in local dialects will be advantageous
· Require to attend/organise events during weekends, if any

Must-Have Competencies
-Collaborative Practices Across Disciplines and Sectors – Level 3
-Diversity Awareness and Management – Level 3
-Social Service Programme Development – Level 3
-Social Service Programme Evaluation – Level 3
-Social Service Programme Implementation – Level 3
-Stakeholder Management – Level 3
-Trends Evaluation and Application – Level 3

Critical Core Skills
-Communication – Intermediate
-Influence – Basic
-Collaboration – Intermediate
-Adaptability – Intermediate
-Decision Making – Basic

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link

Job Responsibilities:
· Assist in planning and executing wellness, recreational and social programmes and activities for the seniors.
· Facilitate essential support services like transportation, healthcare referrals and social support for seniors.
· Organise activities that promote social interaction, mental stimulation and physical health.
· Assist in managing, supervising and supporting volunteers while fostering a positive and collaborative environment.
· Administer assessment tool to ensure buddying & befriending criteria are met.
· Assist in conducting outreach to raise awareness and promote the centre’s services within the community.
· Prepare reports on programme participation and other relevant data and maintain accurate records.
· Provide general administrative support, including scheduling, event preparation and communications while adhering to PDPA guidelines.

Job Requirements:
· Minimum of a Diploma in a related discipline or its equivalent.
· At least 2 years of working experience in programme coordination.
· Good communication & interpersonal skills.
· Preferably with an interest and passion for working with the elderly.
· Related qualification in working with the elderly or in the social service sector, would be an advantage.

Competency Skills & Proficiency
Must-have
· Collaborative Practices Across Disciplines and Sectors – Level 2
· Social Service Programme Development – Level 2
· Social Service Programme Evaluation – Level 2
· Social Service Programme Implementation – Level 2
· Stakeholder Management – Level 2
· Trends Evaluation and Application – Level 2
· Diversity Awareness and Management – Level 2

Critical Core Skills
· Communication – Intermediate
· Influence – Basic
· Collaboration – Intermediate
· Adaptability – Basic
· Decision Making – Intermediate

* Please refer to the Technical Skills and Competencies (TSCs) and Critical Core Skills (CCSs) in the Skills Framework for the Social Service Industry via this link

Job Responsibilities:
· Conduct case management, work and counselling support and group work for residents under your care.
· Conceive intervention plan and execution which can effect positive change in residents.
· Work closely with MSF and other agencies on the overall rehabilitation of residents.
· Prepare in-depth care plan and other mandatory monthly reports as required by MSF and other agencies.
· Plans, executes, and evaluates programmes and services with the aim to improve the quality of life of residents.
· Attend case conferences, presents cases for discussion on formal platforms such as departmental or inter-agencies meetings for the purpose of sharing and learning problem solving skills relating to social work.
· Attends multi-disciplinary team meetings with medical staff, nurses, and other allied healthcare professionals to discuss, propose and coordinate care plans for residents.
· Development and enhancement of work process and administrative matters.
· Any other duties assigned by Reporting Officer.

Job Requirements:
· Must possess degree or graduate diploma in Social Work.
· Must possess compassion, resourcefulness and be willing to work diligently to help in the rehabilitation of male destitute persons.
· Registered with SASW Accreditation Board or SAC or SPS preferred with at least 2 years of experience. Fresh graduates are welcomed.
· Good report writing and interpersonal skills.
· A good team player.
· Willing and comfortable to work in an all-male institution.

Competency Skills & Proficiency
Must-have
· Case and Care Planning – Level 3
· Casework Evaluation – Level 3
· Casework Intervention – Level 3
· Social Service Programme Evaluation – Level 3
· Social Service Programme Implementation – Level 3
· Stakeholder Management – Level 3

Good-to-have
· Collaborative Practices Across Disciplines and Sectors – Level 3
· Diversity Awareness and Management – Level 3
· Emergency Response and Crisis Management – Level 3
· Ethics, Values and Legislation – Level 3

Critical Core Skills
· Communication – Intermediate
· Customer Orientation – Intermediate
· Collaboration – Intermediate
· Adaptability – Basic
· Decision Making – Basic

* Please refer to the Technical Skills and Competencies (TSCs) and Critical Core Skills (CCSs) in the Skills Framework for the Social Service Industry via this link

We are seeking for an experienced and dynamic Head of Nursing to lead our nursing team. The successful candidate will play a pivotal role in shaping our nursing practice, ensuring the highest standards of care, and driving strategic initiatives across the organisation.

Job responsibilities:
• Responsible for compliance of all nursing standards as stipulated by Ministry of Health and Singapore Nursing Board.
• Oversees and responsible for the daily operations of the Home.
• Leads and manages the clinical staffs in delivering excellent clinical and service qualities.
• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits are planned and conducted periodically, and follow up with areas for corrective improvements.
• Ensures written policies and procedures and work processes are available and up-to-date to guide the nursing care delivery.
• Conducting nursing rounds to identify clinical and service issue with the aim of addressing and closing gaps in care.
• Communicating and collaborating with intra- and inter-departmental staff, residents and relatives to ensure care coordination and integration.
• Ensures the smooth transition of residents from acute to chronic care and return to the community, where possible.
• Manages care of the residents to ensure compliance to standards.
• Implement strategies and workplans to optimize the clinical care and evaluate and improve the work processes and practices.
• Evaluate and plan the objectives accordingly the operational and financial aspects/targets.
• Serves as a resource person and provides clinical expertise to the healthcare team on professional and nursing matters.
• Acts as a role model in clinical practice. Initiates clinical quality improvement and research activities to enhance resident care management and improve practices.
• Reaches out proactively to residents and their families regarding care needs.
• Develop staff competencies, promote clinical contributions and conducts continuous assessment and evaluation of staff’s clinical performance and professional conduct. Provides feedback and guides staff towards improvements in clinical and service performance.
• To participate actively in SNM and nursing committees.
• Assists the DON/CEO in all duties and deputises in his/her absence as needed

Job requirements:
• Degree in Nursing or equivalent (health-related)
• Advanced Diploma in Nursing (nursing-related) or working towards
• Preferably five years’ or minimum two years of working experience in a similar position in a medium or large-sized Nursing Home in Singapore
• Registered Nurse with current SNB Registration
• Evidence of continued professional development

Job Responsibilities:
• Provide personalised, and cost-effective care to the residents in the nursing home in accordance to established policies and procedures, standards of nursing care, and practices.
• Provide a holistic, multifaceted and person-centred approach to plan and execute care to meet resident’s nursing needs.
• Able to harness team’s cooperation and inspire them to deliver effective, safe, and coordinated care to all.
• Reaches out proactively to residents and their families regarding discharge. Plans, trains, and coordinates a smooth transaction from a nursing home to a home for them.
• Report to Nurse Manager/Head of Nursing

Job Requirements:
• Candidate must possess at least Bachelor’s Degree/Diploma in Nursing
• Possess a State Registered Nurse license
• Valid Practising License with Singapore Nursing Board
• At least 2 Year(s) of working experience in an acute / community hospital or nursing home
• Possess interpersonal skills and is passionate working with elderly.

COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies
• Clinical Teaching and Supervision – Level 3
• Effective Communication in Nursing – Level 4
• Emergency Care Management in Nursing – Level 4
• Infection Prevention and Control in Nursing Practice – Level 4
• Learner Assessments – Level 3
• Medication Management in Nusing – Level 4
• Patient Care Delivery in Nursing – Level 4

Good-To-Have Competencies
• Care Transition in Nursing – Level 4
• Professional, Legal and Ethical Healthcare Practice – Level 4
• Workplace Safety and Health – Level 4
• Professional Consultation – Level 4
• Excellence in Service – Level 4
• Continuous Improvement Management – Level 3

Critical Core Skills Competencies
• Communication – Intermediate
• Influence – Intermediate
• Collaboration – Intermediate
• Adaptability – Intermediate
• Decision Making – Intermediate

* Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link

Job Description & Requirements

Roles & Responsibilities
• Assist the Nursing staff in providing the clients with basic hygiene and personal care on a daily basis
• Maintain up-to-date documentation of client’s conditions and interventions and support development and review of care plans
• Support the Programme team to facilitate both on and off-site activities with the clients
• Perform tasks and daily activities with the client according to the care plans
• Maintains cleanliness and tidiness of the client’s environment
• Taking and monitoring of vital signed
• Serving food and drinks during mealtimes
• Interacting, talking and exercising with the elderly and assist in toileting

Requirements:
• Minimum GCE O Level / HMI Certificate in Healthcare Support (Nursing) or equivalent or
• Nitec in Community Care & Social services would be advantageous
• Relevant working experience in a healthcare setting preferred
• Must have the passion to serve the elderly and comfortable to handle dementia clients

COMPETENCY AND PROFICIENCY LEVEL
Must-Have Competencies
– Care Assistance – Level 3
– Client Supervision – Level 3
– Intervention Implementation – Level 3
– Social Service Programme Implementation – Level 3
– Social Service Programme Implementation – Level 3
– Support Service to Seniors – Level 3
– Support Service to Persons with Disabilities – Level 3

Good-To-Have Competencies
– Diversity Awareness and Management – Level 3

Critical Core Skills
– Communication – Intermediate
– Influence – Basic
– Collaboration – Intermediate
– Adaptability – Intermediate
– Decision Making – Basic

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website