The Assistant Superintendent shall assist the Superintendent in all matters related to the welfare of the home. This encompasses all residents under his charge and in line with the provisions set out by the Ministry of Social and Family Development (MSF).

The Asst. Superintendent must ensure the Home is run properly and that all residents are treated fairly and with respect and dignity.

Job Description & Requirements

  • Ensures that all residents of the Home receive proper attention and support for their needs and requirements.
  • Assists the Home’s Superintendent and supports his interaction with external parties and stakeholders.
  • Ensures compliance and adherence to all processes pertaining to Sree Narayana Mission (SNM) (Singapore) & MSF Licensing criteria under the Social Residential Home Act (SRHA).
  • Ensures that proper documentations are maintained for the activities and operations at the Home.
  • Is required to formulate and prepare proposals, tenders, and budgets to support the Home’s requirements.
  • Responsible for reviewing, analysing, and remedying or enhancing operations to overcome challenges the Home may face.
  • Able to maintain good housekeeping, conduct inspections, efficient reports, handle visitors, volunteers, families, and servicing agents etc.
  • Is required to compile and analyse monthly operation statistics for activity level and operation requirement.
  • Is familiar with IT and Data entry systems to provide monthly updates of Home improvements to the stakeholders.
  • Ensure that Home and its parameters are always kept clean according to standards provided the relevant authorities such as MSF, MOH and NEA.
  • Take immediate action and report of any incidents, accidents, or serious matters pertaining to residents of the Home, staff, or visitors.
  • That Superintendent and all staff are notified immediately of VIPs, Board of Visitors, Officers from various Government Ministries, authorities, and its agencies, and SNM Management.
  • Ensure that safety and security of the Home, its residents, and staff.
  • Familiar with the operations in event of Fire, Haze and Pandemic and act immediately.
  • Ensure that all staff are familiar with provisions of the Destitute Persons Act, the Rules and the Operations of the Home.
  • Perform any assignment as delegated by the Superintendent or any Management staff of the Home.
  • To cover the duties of the Superintendent during his/her absence.
  • To assist the Superintendent in the execution of Transition Support Package (TSP) under SRHA requirements.

Requirements

  • Minimum Degree, preferably in Social Work or Psychology/Management/Business Administration.
  • At least 3 years experience in running a Welfare Home.
  • Strong communication skills.
  • Effective Team leader and Active Team Player.
  • Able to multi-task.
  • Have knowledge of current trends, resources and information related to VWO organisations.
  • 5 years and above of supervisory or management experience.
  • Have the compassion to help the vulnerable and less fortunate.

Must-Have Competencies

  • Collaboration Practices Across Disciplines and Sectors – Level 4
  • Department Performance Management – Level 4
  • Emergency Response and Crisis Management – Level 4
  • Department Financial Management – Level 4
  • Manpower Planning – Level 5
  • Strategy Planning – Level 4
  • Strategy Implementation – Level 3

Good-To-Have Competencies

  • Quality and Audit Management – Level 4
  • Diversity Awareness and Management – Level 4
  • Risk Management – Level 3
  • Workplace Safety and Health – Level 4
  • Change Management – Level 4

Critical Core Skills

  • Communication – Intermediate
  • Influence – Intermediate
  • Collaboration – Intermediate
  • Adaptability – Intermediate
  • Decision Making – Intermediate

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.

Job Description & Requirements

  • Plan, organise and deliver community-based programmes for seniors.
  • Design innovative and engaging activities tailored to the needs and interests of seniors.
  • Develop strategies to increase community involvement and support for centre initiatives.
  • Establish and strengthen links with agencies to ensure programmes align with the centre’s mission.
  • Actively seek collaboration opportunities to enhance programme effectiveness and reach.
  • Serve as liaison between the centre and stakeholders to ensure seamless integration of services.
  • Facilitate and support multi-agency meetings to address complex client needs.
  • Coordinate joint home visits with partner agencies when required.
  • Participate in process development to improve client flow and service delivery.
  • Collate and submit timely reports and information as required by stakeholders and regulatory bodies.
  • Contribute to evaluation and review processes to strengthen programme outcomes.

Requirements

  • Minimum Degree in related discipline or its equivalent.
  • At least 2 years of relevant experience in a similar capacity.
  • Good communication & interpersonal skills Genuine interest and passion for working with seniors.
  • Related qualification in working with the elderly or in the social service sector, would be an advantage.
  • Candidates with less experience will be considered as Executive.

Must-Have Competencies

  • Collaborative Practices Across Disciplines and Sectors -Level 2
  • Social Service Programme Development – Level 2
  • Social Service Programme Evaluation – Level 2
  • Social Service Programme Implementation – Level 2
  • Stakeholder Management – Level 2
  • Trends Evaluation and Application – Level 2
  • Diversity Awareness and Management – Level 2

Critical Core Skills

  • Communication – Intermediate
  • Influence – Basic
  • Collaboration – Intermediate
  • Adaptability – Basic
  • Decision Making – Intermediate

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.

Job Description & Requirements

  • The Centre Manager is responsible to lead 3 centres and manage the full aspects of the day-to-day operations.
  • Provide leadership for the holistic care management of the clients.
  • Oversee and work closely with the Centre Administrator, Asst/Social Worker, Staff Nurse, AHPs for Initial Assessments, Admissions and MOH regulated reviews.
  • Responsible for the preparation of MOH inspection and licensing.
  • Participate in the workplace health, safety and emergency preparedness exercise.
  • Manage Multi-Disciplinary Team, inclusive of Allied Health Professionals, to ensure optimal care delivery.
  • Ensure compliance with all required nursing standards and relevant regulations.
  • Develop, implement and maintain policies, procedures, and work processes to guide care delivery.
  • Actively promote the 3 Senior Care Centres’ services through events, talks, collaborations and campaigns.
  • Lead outreach initiatives to attract new clients and strengthen enrolment.
  • Build and maintain strong partnerships with community organisations, healthcare providers and government agencies.
  • Develop strategies to raise awareness and visibility of these centres within the community.
  • Proactive in meeting regulator’s request for information and submissions promptly. etc
  • Good understanding of workload submission and subvention.

Manpower Management & Development

  •  Effective and efficient manpower planning in accordance with MOH guidelines and standards.
  • Provide coaching, training and counselling of staff.
  • Ensure an appropriate skill mix and adequate staffing for all shifts and services by determining work priorities, preparing staff rosters and daily work assignments, and serving as a resource person for resolving operational and quality-of-care issues.

Resource Management

  • Responsible for proper management of resources which is cost effective, ensure quality standards and improve productivity.

Requirements:

  • Possess a Diploma, Graduate Diploma or Bachelor’s Degree in Social Work/Community Care/Gerontology.
  • Minimum 6 years in related field is required.
  • Strong organizational skills, good communication, interpersonal and writing skills.
  • Relevant working experience in healthcare setting preferred.
  • Must have passion to serve the elderly.

COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies

  • Collaboration Practices Across Disciplines and Sectors – Level 4
  • Department Performance Management – Level 4
  • Emergency Response and Crisis Management – Level 4
  • Financial Management – Level 3
  • Manpower Planning – Level 4
  • Workplace Safety and Health – Level 4
  • Strategy Implementation – Level 4

Good-To-Have Competencies

  • Quality and Audit Management – Level 4
  • Diversity Awareness and Management – Level 4
  • Risk Management – Level 4
  • Workplace Safety and Health – Level 4
  • Change Management – Level 4
  • Strategy Planning – Level 4

Critical Core Skills

  • Communication – Advanced
  • Influence – Advanced
  • Collaboration – Intermediate
  • Adaptability – Intermediate
  • Decision Making – Advanced

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website

Job Responsibilities:

1. Casework and Clinical Intervention

  • Conduct comprehensive and advanced bio-psycho-social-spiritual assessments for residents, especially those with complex or high-risk care needs.
  • Manage a caseload of complex cases through systemic assessment, individualized care planning, intervention, and ongoing review.
  • Provide individual and family counselling to support adjustment to institutional living, manage grief and loss, and cope with illness, disability, and end-of-life issues, including facilitation of Advance Care Planning (ACP).
  • Lead the assessment and facilitation of applications for national financial schemes and subsidies (e.g., Eldercare, Medifund).
  • Coordinate and oversee discharge planning, ensuring appropriate community linkages and support systems are in place for residents’ safe transition to home or other care settings.

2. Clinical Supervision and Professional Development

  • Provide formal clinical supervision, mentorship, and professional guidance to Social Workers and Social Work Associates
  • Review and endorse assessment reports, case documentation, and intervention plans to ensure quality and adherence to professional standards.
  • Contribute to staff development through training, reflective practice, and knowledge sharing.

3. Programme Leadership

  • Lead the design, implementation, and evaluation of psychosocial programmes (e.g. group work, support groups) that enhance residents’ emotional, mental, and social well-being.
  • Utilise outcome-based approaches to assess programme effectiveness and recommend improvements.

4. Multidisciplinary Collaboration and Advocacy

  • Actively participate in and/or lead interdisciplinary care conferences, ensuring psychosocial considerations are integrated into residents’ care plans.
  • Build and maintain strong collaborative relationships with internal departments, community partners, healthcare institutions, and government agencies (e.g., AIC, NCSS).
  • Serve as a key advocate for residents, representing their interests and rights in complex or ethically challenging situations.

Job Requirements:

  • Minimum Degree in Social Work.
  • Minimum of 5 years of relevant experience, preferably in geriatrics, elderly care, or nursing home settings.
  • Ability to converse in local languages so as to be able to communicate with residents and next-of-kin.
  • Keen to work in eldercare sector.
  • Team player with good interpersonal, organisational and communication skills.
  • Accredited with Singapore Association of Social Workers (SASW).

Competencies:
1. Must Have Competencies

  • Advocacy and Representation – Level 4
  • Case and Care Planning – Level 4
  • Casework Evaluation – Level 4
  • Social Service Programme Development – Level 4
  • Social Service Programme Evaluation – Level 4
  • Social Service Programme Implementation – Level 4
  • Stakeholder Management

2. Good to Have Competencies

  • Collaborative Practices Across Disciplines and Sectors – Level 4
  • Diversity Awareness and Management – Level 4
  • Emergency Response and Crisis Management – Level 4
  • Ethics, Values and Legislation – Level 4
  • Practice Supervision – Level 4

3. Critical Core Skills

  • Communication – Intermediate
  • Influence – Intermediate
  • Collaboration – Intermediate
  • Adaptability – Intermediate
  • Decision Making – Intermediate

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.

Job Responsibilities:

  • Responsible for the professional nursing care of all residents under her charge by overseeing daily operations by ensuring shifts are adequately staffed.
  • Utilises a holistic and multifaceted approach to plan and execute care to meet residents’ care needs and ensure that the Home’s nursing services meet and adhere to regulations and licensing requirements.
  • Liaise between the Nursing department and medical practitioners, dietitian and pharmacists as needed to help facilitate residents’ care.
  • Assist in coordinating and facilitating nursing care services according to established standards in the management of residential care units. Evaluate resident care activities and recommend improvements.
  • Plan and schedule daily work for nursing staffs work to determine staffing requirements and shift schedules.
  • Educate and supervise conduct of correct nursing practices and high service standards beside supervise and guide nurses in providing quality care to ensure residents’ satisfaction and safety.
  • Monitor performance of all categories of staff from Staff Nurses and below and provide feedback to the Director of Nursing.
  • Monitor and evaluate nursing workflows, systems and processes to bring about safe, competent, compassionate and holistic care.
  • Coordinate and oversee induction and orientation programs to new staff, promoted or re-designated staff to meet role and work requirements of the job. Induct new staff personally if required.
  • Conduct performance appraisal and counselling of staff on unprofessional conduct and practices.
  • Supervises and provides clinical guidance to the healthcare team by being actively involved in direct resident care.
  • Identifying and presenting resident care issues for professional transdisciplinary discussions at clinical conference and other platforms.
  • Conducting nursing rounds to identify clinical and service issues with the aim of addressing and closing gaps in care.
  • Communicating and collaborating with intra- and inter-departmental staff, residents and relatives.
  • Performs other duties as assigned by the Director of Nursing.

Job Requirements:

  • Degree in the health-related subject or equivalent / Post-basic certificate / Advanced Diploma in a Nursing speciality / Graduate of a Diploma in Nursing Programme, recognised by Singapore Nursing Board.
  • At least two years of working experience in a similar position in a medium or large-sized Nursing Home; or at least 6 years or more of nursing experience as a Senior Staff Nurse in an acute or community hospital.
  • Possess State Registered Nurse license
  • Valid Practicing License with Singapore Nursing Board
  • Possess interpersonal skills and passionate working with elderly.

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.

Job Responsibilities:

  • Providing compassionate care while adhering to best practices and safety standards.
  • Observing and practicing proper decontamination and infection control measures based on current knowledge and standards.
  • Assisting the Staff Nurse in monitoring self and team to ensure effective, safe, and coordinated care.
  • Fostering teamwork and inspiring colleagues to deliver excellent resident care.

Job Requirements:

  • Candidate must possess at least Professional Certificate/NITEC in Nursing or equivalent
  • Valid Practising License with Singapore Nursing Board
  • At least 2 Year(s) of working experience in an acute / community hospital or nursing home
  • Passion for working with the elderly and supporting their well-being.
  • Strong commitment to safety, quality, and infection control practices.
  • A collaborative spirit with the ability to inspire and work effectively within a team.

Competency & Proficiency Level

Must-have

  • Clinical Teaching and Supervision – Level 3
  • Effective Communication in Nursing – Level 3
  • Emergency Care Management in Nursing – Level 4
  • Infection Prevention and Control in Nursing Practice – Level 3
  • Workplace Safety and Health – Level 3
  • Professional Consultation – Level 3
  • Patient Care Delivery in Nursing – Level 3
  • Medication Management in Nursing – Level 3

Good-to-have

  • Care Transition in Nursing – Level 3
  • Professional, Legal and Ethical Healthcare Practice – Level 3
  • Excellence in Service – Level 3
  • Continuous Improvement Management – Level 3

Critical Core skills

  • Communication – Intermediate
  • Influence – Basic
  • Collaboration – Intermediate
  • Adaptability – Intermediate
  • Decision Making – Basic

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.

Job Responsibilities:

  • Ensure a high standard of clinical care and undertake comprehensive assessments of residents and clients and formulate effectively, clinically reasoned treatment plans.
  • Demonstrate highly developed therapeutic handling skills requiring dexterity, co­ ordination, and palpation skills for accurate assessment, treatment, and handling of residents and clients.
  • Assess effectively, set appropriate goals, implement appropriate treatment plans, execute safe therapy, re-assess timely and modify the treatment when necessary for individuals requiring physiotherapy.
  • Design, develops, implement and evaluate the exercise regime of residents and perform a wide variety of clinical assessments and procedures to detect, manage and meet residents’ physical, mental and psychosocial needs.
  • Demonstrates an understanding of Clinical Governance and Risk Management and applies it to the work environment.
  • Complies with the departmental operational policies, and Health and Safety Policies of the Home at all times to ensure the well-being of himself/herself, residents, clients, visitors, and other staff.
  • Maintain a professional portfolio for continuing professional development, recording learning outcomes through participation in internal and external development opportunities.
  • Provides leadership and direction in his/her capacity to all therapy staff.
  • Works with the DON in activities related to the smooth running of the Rehab department and maintenance of standard of care.

Job Requirements:

  • Degree or Diploma in Physiotherapy from an accredited institution and licensed to practice in Singapore.
  • Minimum 4 years of experience in working in a Hospital / Community Hospital / Rehabilitation Centres/ Nursing Home preferred.
  • Fully registered Physiotherapist with Allied Health Profession Council (AHPC).
  • Ability to operate independently with minimal supervision.
  • Excellent written and verbal communication skills; can communicate clearly and effectively.

Responsibilities:

  • Manage daily operations of Facilities department.
  • Manage daily operations for building, M&E, cleaning, security, pest control and landscaping.
  • Fire Safety Manager – fire drill, staff training and compliance within the organisation and lead for emergency response (fire, haze and terrorism).
  • Manage all adhoc building & facilities projects within the organisation.
  • Providing support and assistance to Home’s renovations, maintenance and facilities issues.
  • Manage the lease renewal for all properties under the group with SLA / HDB / MOH / MSF.
  • Project management for assigned properties’ renovation works including calling tender & award for consultants and contractors.
  • Adhoc works as assigned by HOD.

    Requirements:

    • Minimum Diploma / Degree in Facilities Management
    • Possess a minimum of 5-7 years of working experience in projects and facilities management, preferably from the healthcare / medical industry, of which 2-3 years are at a managerial capacity
    • Must have valid Fire Safety Manager (FSM) certification & WSH Officer
    • Preferably with valid certifications as a Fire Safety Manager, Green Mark Manager, or Workplace Safety and Health Manager.
    • Demonstrates independence, attention to detail and the ability to meet tight deadlines.

    Competency

    Must Have

    • Continuous Improvement Management – Level 4
    • Contract Administration and Management – Level 4
    • Emergency Response Management – Level 4
    • Maintenance Scheduling – Level 4
    • Project Cost – Level 3
    • Project Management – Level 4
    • Stakeholder Management – Level 4

    Good to Have

    • Data Collection and Analysis – Level 4
    • Condition-based Assets Monitoring Management – Level 4
    • Security Surveillance Management – Level 4
    • Technical Inspection – Level 4
    • Workplace Safety and Health Framework Development and Implementation – Level 4

    Critical Core Skills

    • Communication – Intermediate
    • Influence – Advanced
    • Collaboration – Intermediate
    • Adaptability – Advanced
    • Decision Making – Intermediate

    *For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.

    Job Responsibilities:

    • Assist in troubleshooting faults related to mechanical, electrical, infrastructure, and building systems within the nursing home.
    • Attend to equipment breakdowns and feedback from user departments promptly.
    • Support installation, repair, rectification, and replacement works for facilities and equipment.
    • Perform routine inspections, preventive maintenance, and servicing tasks.
    • Assist in preparing purchase requisitions in Tenderboard system for procuring supplies and parts.
    • Support inventory control of company assets, equipment, and tools.
    • Ensure all services and systems meet required quality standards and comply with MOH regulations.
    • Carry out general housekeeping and upkeep of work areas.
    • Liaise with vendors/contractors and supervise their work on-site to ensure compliance with specifications.
    • Undertake any other duties assigned by the reporting officer or management.

    Job Requirements:

    • Certificate/Diploma in a related field
    • Preferably 2 years of relevant working experience
    • Able to commit evening / weekend duties

    Competency

    Must Have

    • Crisis Management – Level 1
    • Manage the installation, installation, repair, rectification, and replacement works for facilities and equipment – Level 2
    • Perform inventory control of company assets, equipment, and tools – Level 2
    • Manage the overall maintenance and distribution facilities – Level 2
    • Service Excellence – Level 2
    • Workplace Safety and Health Performance Management – Level 2

    Good to Have

    • Customer Challenges Management – Level 2
    • Productivity Improvement – Level 2
    • Threat Observation – Level 2

    Critical Core Skills

    • Communication – Basic
    • Collaboration – Basic
    • Adaptability – Basic

    Roles and Responsibilities

    Assess referrals:

    • Review and analyse applications for admission, following established criteria. If any issues require further consideration, to flag them for discussion with the Senior Social Worker.

    Care Planning:

    • Develop individualized care plans in consultation with residents, families, and nursing team, with a focus on addressing social and emotional well-being.

    Case Management:

    • Handle non-complex cases of residents with manageable family dynamics or social issues.
    • Gather and organize information relevant to case conferences and prepare supporting documents for potential transfers to step-down care facilities.

    Financial Assistance:

    • Verify completeness of documents for means tests and financial assistance reviews, identify residents who may benefit from Medifund or other financial aid programs, and prepare the necessary forms.

    Advance Care Planning (ACP) Facilitation:

    • Facilitate discussions and documentation of Advance Care Planning (ACP) for residents when appropriate, ensuring their preferences and wishes are respected.

    Community Resources:

    • Assist residents and families in understanding and accessing essential community services and resources that can enhance their well-being.

    Education, Training and Experience

    • Diploma holder in Social Work.
    • Minimum 1 year of relevant experience in social service/ welfare work is preferr
    • Ability to converse in local languages so as to be able to communicate with residents and next-of-kin.
    • Good interpersonal communication skills
    • Good team player with positive attitude, caring and compassionate individual for the elderly.

    Competency:

    Must-have

    • Case and Care Planning (Level 2)
    • Casework Evaluation (Level 2)
    • Casework Intervention (Level 2)
    • Social Service Programme Evaluation (Level 2)
    • Social Service Programme Implementation (Level 2)
    • Stakeholder Management (Level 2)

    Good-to-have

    • Collaborative Practices Across Disciplines and Sectors (Level 2)
    • Diversity Awareness and Management (Level 2)
    • Emergency Response and Crisis Management (Level 2)
    • Ethics, Values and Legislation (Level 2)

    Critical Core Skills

    • Communication (Intermediate)
    • Customer Orientation (Intermediate)
    • Collaboration (Intermediate)
    • Adaptability (Basic)
    • Decision Making (Basic)

    *For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.