Non-Financial Information

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Sree Narayana Mission (Singapore) governs itself with the By-Laws of the Sree Narayana Mission Constitution.

By-Laws

Sree Narayana Mission (Singapore) respects your legal rights to personal data protection when collecting, using, transferring, storing, accessing and correcting of personal data. It is our policy to comply with the requirements of the Singapore Data Protection Act 2012. In doing so we will ensure our staff comply with the standards of security and confidentiality in line with industry standards.

In compliance with the PDPA which took effect from 2 July 2014, your data may be used by us for:

• Updating / processing your request, payments, registration & subscriptions etc.
• Providing your loved ones with benefits of subsidised residential, day care and medical care.
• Providing you with information about our services by us/ our affiliated Homes and Multi-Services and /or our partners through our various communication and outreach activities.
• Retaining your information / particulars into our donors’ and or volunteers’ registry.

In the different aspects of work that we do, we will require your information to better serve our beneficiaries as well as donors.

We collect personal information about our donors, volunteers, beneficiaries, supporters, residents and day care beneficiaries, care-givers, members, employees, contractors and visitors to our Events through:

• Face to face contact
• Through Social media messages or conversations
• Electronic means via our website and online surveys
• Phone calls
• Voice or image recordings
• Delivering and administering services at our facilities
• Forms or other correspondence (either/ or both in writing and electronically)

In this regard, we may disclose your personal data to public agencies (e.g. Ministry of Health, Agency for Integrated Care or IRAS for submission of tax deductions etc.) when necessary, and on a need-to-know basis. We will require these parties to protect personal data they may receive from us in a manner consistent with this Policy. We do not allow them to use your personal data for any other purposes.

Under the PDPA you have the right to access and /or correct your personal data. You may also wish to contact our Data Protection Officers by using any channel prescribed below:

At any point in time you may withdraw your consent for us using and disclosing your Personal data to another organisation. We will cease to use the personal data of our members or residents for any publicity or marketing, unless consent has been provided. If you do not wish to receive any direct communication or corporate communications calls or materials, you may contact the Data Protection Officers for any messages by using the channels prescribed below:

Mr Raj Kumar

rajkumar@snm.org.sg

Tel: 6955 9555

We will respond to you within 7 working days of receiving your request. In order to effectively address your request, we may require further information from you about your feedback and the reasons behind it.

As an IPC (Institution of Public Character), SNM is subject to the highest levels of governance, transparency and corporate ethics. The Whistleblowing Policy provides an avenue for both members and Management to raise any concerns on possible wrongdoings or lapses in governance on the part of the organisation. SNM aims to create accountability and transparency in our work environment and reinforces the value on employees to be respected and honest individuals of their professions. It provides a method of properly addressing bonafide concerns that individuals within SNM might have whilst offering ‘whistleblowers’ protection from victimisation, harassment or disciplinary proceedings.

To ensure good governance and accountability in all its operations, SNM has a comprehensive Conflict of Interest Policy to govern the actions of the EXCO, Sub-Committees and Management. The Policy provides guidelines on areas, which may constitute actual or potential conflicts of interest and sets out procedures for disclosure of any such interest outside of the organisation.

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1. No prior booking is required for visits.
2. Ward and bed details will be provided to the main NOK by the Social Work Department.
3. All visitors are required to register at the Concierge Hub upon arrival.
4. Visiting Hours: 12.00 PM to 8.00 PM daily
• An announcement will be made at 7.50 PM for visitors to prepare to leave by 8pm.
5. There is no cap on the total number of visits.
6. At any one time, only two (2) visitors are allowed per resident:
• A visitor pass will be issued at the Concierge Hub (Nursing Home @ Riverwalk only)
• If additional visitors wish to go up, one of the existing visitors must come down first.
7. Please refrain from visiting if you are feeling unwell.
8. Please have your masks on at all times.
9. You are allowed to bring food for your loved ones, as long as it aligns with their dietary requirements and is suitable for their consumption.

We seek your kind cooperation in adhering to these arrangements to ensure the safety, comfort, and well-being of all residents.

Thank you.

Warm regards,
Social Work Department]

(W.E.F 15th December 2025)