Non-Financial Information

Sree Narayana Mission (Singapore) respects your legal rights to personal data protection when collecting, using, transferring, storing, accessing and correcting of personal data. It is our policy to comply with the requirements of the Singapore Data Protection Act 2012. In doing so we will ensure our staff comply with the standards of security and confidentiality in line with industry standards.

In compliance with the PDPA which took effect from 2 July 2014, your data may be used by us for:

• Updating / processing your request, payments, registration & subscriptions etc.
• Providing your loved ones with benefits of subsidised residential, day care and medical care.
• Providing you with information about our services by us/ our affiliated Homes and Multi-Services and /or our partners through our various communication and outreach activities.
• Retaining your information / particulars into our donors’ and or volunteers’ registry.

In the different aspects of work that we do, we will require your information to better serve our beneficiaries as well as donors.

We collect personal information about our donors, volunteers, beneficiaries, supporters, residents and day care beneficiaries, care-givers, members, employees, contractors and visitors to our Events through:

• Face to face contact
• Through Social media messages or conversations
• Electronic means via our website and online surveys
• Phone calls
• Voice or image recordings
• Delivering and administering services at our facilities
• Forms or other correspondence (either/ or both in writing and electronically)

In this regard, we may disclose your personal data to public agencies (e.g. Ministry of Health, Agency for Integrated Care or IRAS for submission of tax deductions etc.) when necessary, and on a need-to-know basis. We will require these parties to protect personal data they may receive from us in a manner consistent with this Policy. We do not allow them to use your personal data for any other purposes.

Under the PDPA you have the right to access and /or correct your personal data. You may also wish to contact our Data Protection Officers by using any channel prescribed below:

At any point in time you may withdraw your consent for us using and disclosing your Personal data to another organisation. We will cease to use the personal data of our members or residents for any publicity or marketing, unless consent has been provided. If you do not wish to receive any direct communication or corporate communications calls or materials, you may contact the Data Protection Officers for any messages by using the channels prescribed below:

Mr Raj Kumar

rajkumar@snm.org.sg

Tel: 6955 9555

We will respond to you within 7 working days of receiving your request. In order to effectively address your request, we may require further information from you about your feedback and the reasons behind it.

As an IPC (Institution of Public Character), SNM is subject to the highest levels of governance, transparency and corporate ethics. The Whistleblowing Policy provides an avenue for both members and Management to raise any concerns on possible wrongdoings or lapses in governance on the part of the organisation. SNM aims to create accountability and transparency in our work environment and reinforces the value on employees to be respected and honest individuals of their professions. It provides a method of properly addressing bonafide concerns that individuals within SNM might have whilst offering ‘whistleblowers’ protection from victimisation, harassment or disciplinary proceedings.

To ensure good governance and accountability in all its operations, SNM has a comprehensive Conflict of Interest Policy to govern the actions of the EXCO, Sub-Committees and Management. The Policy provides guidelines on areas, which may constitute actual or potential conflicts of interest and sets out procedures for disclosure of any such interest outside of the organisation.

View details here

View details here

Sree Narayana Mission (Singapore) is governed by the prevailing policies by the Ministry of Health for the following services we provide:

SNM Nursing Home

SNM Senior Care Centre

BEFORE YOUR VISIT

Daily Visiting hours: 10am – 8pm daily (Last slot 7pm)

From 13 February 2023, each resident is allowed four (4) visitors for a maximum of 1 hour per slot.

• Visitors are required to make an appointment in advance before visitation. A booking must be made 24 hours prior your visit. No walk-ins will be allowed.
• As of 13 February 2023, ART tests are no longer required.
• Face-to-face visits are only allowed at designated visiting areas and the respective levels.
• Visitors are required to bring their own surgical masks and always have the mask on when on the premises.
• We will continue to facilitate video conferencing and telephone calls for residents who require the service.

DURING YOUR VISIT

Please note that entry into the Nursing Home will not be allowed in the following instances:

• Visitors exhibiting URTI symptoms (ie. Cough, Sore throat, Running Nose, Fever and sneezing).
• Visitors who have been in contact with a Covid positive person in the last 5 days.
• All visitors are to complete the health declaration form before entry to the Nursing Home.

A surgical face mask must be worn at all times.

• Practice hand hygiene when entering and leaving patient areas.
• No eating, drinking or feeding is allowed during the visits.at all times.
• During the visits, visitors are to remain at the designated visiting area. Visitors are not allowed to mingle with other residents or walk around the wards.
• Visitors are not allowed to use the toilets in the wards.
• The Management reserves the right to request visitors found not complying with the above protocols to leave the premises.

Sree Narayana Mission (Singapore) governs itself with the By-Laws of the Sree Narayana Mission Constitution.

By-Laws