Head of Community Engagement & Volunteer Management

Job Description:
Community Engagement
• Identify and engage with community organizations, nonprofits, government agencies, and other relevant stakeholders.
• Engage and collaborate with internal SNM divisions to support their programmes with external organisations.
• Forge and develop new strategic and sustainable partnerships to advance ecosystem of activities at Nursing Home, Active Ageing Centres & Senior Care Centres.
• Project, manage and evaluate the outcomes and effectiveness of all partnership initiatives.
• Engage and manage internal and external stakeholders.
• Manage all SNM wide events and activities.

Volunteer Management
• Work closely with internal SNM divisions to build and sustain a pool of competent Ambassadors and volunteers for all programmes and activities.
• Monitor and plan the centralised recruitment of volunteers to ensure the ratio of staff to volunteers to seniors is achieved.
• Support planning and deploying of volunteers for various SNM events and initiatives.
• Provide various channels for volunteers to share their feedback on their volunteering experience.
• Implement formal/informal volunteer recognition platform to recognize their contribution to SNM programmes and activities.
• Ensure that volunteers assist in a safe and supportive environment in accordance with the legislation and regulations.
• Oversee the formation of a volunteer council.

Job Requirements:
• Degree in any discipline with at least 5 years of relevant experience in Community Engagement & Volunteer Management.
• Strong collaborative and partnership building skills with Grassroots organisations, Religious organisations, Community partners and Government agencies.
• Able to manage multiple projects/events in a fast-paced environment.
• Effective communicator with excellent interpersonal skills and has an interest to enhance care for seniors.
• Self-motivated and resourceful with good problem-solving skills.
• Responsible, independent and a good team player, who is able to mentor and guide junior colleagues.

Competency & Proficiency:
Must-have
• Business Relationship Building – Level 6
• Business Relationship Building – Level 5
• Customer Acquisition Management – Level 5
• Staff Management – Level 5
• Collaboration Practices Across Disciplines and Sectors – Level 5
• Social Service Programme Development – Level 5
• Social Service Programme Implementation – Level 5
• Stakeholder Management – Level 5
• Volunteer Programme Management – Level 4
• Volunteer Retention and Engagement – Level 4

Good-to-have
• Revenue Optimisation – Level 5
• Customer Feedback and Relationship Management – Level 5
• Business Presentation Delivery – Level 5
• Business Negotiation – Level 5
• Service Excellence – Level 5
• Diversity Awareness and Management – Level 4
• Social Sector Policy Influence – Level 4
• Trends Evaluation and Application – Level 4

Critical Core Skills
• Communication – Advanced
• Influence – Advanced
• Collaboration – Advanced
• Adaptability – Advanced
• Decision Making – Advanced

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.