Senior Executive, Volunteer Management

Job responsibilities:
To support the Volunteer Management / Community Programmes Division in effectively managing, sustaining and productively deploying volunteers in SNM’s core programmes, services and activities.

Volunteer Recruitment, Deployment & Training
• Implement and evaluate all volunteer recruitment, orientation and
• Recruit and screen and check references of all potential volunteers
• Develop, promote, and maintain a wide range of volunteer opportunities within the organization
• Plan and implement basic training program for volunteers
• Manage and liaise with volunteers and partners to recruit, retain and deploy volunteers for all the internal/external programmes of SNM
• Community outreach to find volunteers, assessing organisational needs and capacity for volunteers, monitor and evaluate the progress of volunteers.

Volunteer Recognition
• Engage suitable enthusiastic and productive volunteers to guide/mentor other volunteers
• Widen scope of volunteering to include volunteer support and development activities for capacity building and leadership development

Volunteer Management System
• Periodically review VMS to ensure timely updating of information by volunteers and VM staff
• Maintain an up-to-date volunteer database that facilitates matching of volunteers with requisite skills and aspirations with assigned volunteer work
• Collect statistics on volunteer recruitment, attrition, appreciation

Programme Management
• Plan, organise and run centre-based active-ageing programmes and interest groups
• Ad-hoc festive events

Job Requirements:
• Minimum Diploma/Degree or equivalent qualification.
• A certificate in the Volunteer Management will be an added advantage
• Preferred 2 years relevant working experience in a similar capacity
• Proficient in use of MS Office Applications
• Resourceful, self-driven, proactive and independent
• Possess good communication and interpersonal skills
• Organization and planning skills

COMPETENCY AND PROFICIENCY LEVEL
Must-Have Competencies
• Collaborative Practices Across Disciplines and Sectors – Level 3
• Volunteer Programme Management – Level 3
• Volunteer Programme Evaluation – Level 3
• Volunteer Retention and Engagement – Level 3
• Volunteer Recruitment – Level 3
• Stakeholder Management – Level 3

Good-To-Have Competencies
• Trends Evaluation and Application – Level 3
• Diversity Awareness and Management – Level 3

Critical Core Skills
• Communication – Intermediate
• Influence – Basic
• Collaboration – Intermediate
• Adaptability – Basic
• Decision Making – Intermediate