Senior Executive, Volunteer Management

Job responsibilities:
To support the Volunteer Management / Community Programmes Division in effectively managing, sustaining and productively deploying volunteers in SNM’s core programmes, services and activities.

Volunteer Recruitment, Deployment & Training
• Implement and evaluate all volunteer recruitment and orientation.
• Recruit, screen and check references of all potential volunteers.
• Develop, promote, and maintain a wide range of volunteer opportunities within the organisation.
• Plan and implement basic training programme for volunteers.
• Manage and liaise with volunteers and partners to recruit, retain and deploy volunteers for all the internal/external programmes of SNM.
• Community outreach to find volunteers, assessing organisational needs and capacity for volunteers, monitor and evaluate the progress of volunteers.

Volunteer Recognition
• Engage suitable enthusiastic and productive volunteers to guide/mentor other volunteers.
• Widen scope of volunteering to include volunteer support and development activities for capacity building and leadership development.

Volunteer Management System
• Periodically review VMS to ensure timely updating of information by volunteers and VM staff.
• Maintain an up-to-date volunteer database that facilitates matching of volunteers with requisite skills and aspirations with assigned volunteer work.
• Collect statistics on volunteer recruitment, attrition and appreciation.

Programme Management
• Plan, organise and run centre-based active-ageing programmes and interest groups.
• Ad-hoc festive events.

Job Requirements:
• Minimum Diploma/Degree or equivalent qualification.
• A certificate in the Volunteer Management will be an added advantage.
• Preferred 2 years relevant working experience in a similar capacity.
• Proficient in use of MS Office Applications.
• Resourceful, self-driven, proactive and independent.
• Possess good communication and interpersonal skills.
• Organisation and planning skills.

Competency & Proficiency Level
Must-have
• Collaborative Practices Across Disciplines and Sectors – Level 3
• Volunteer Programme Management – Level 3
• Volunteer Programme Evaluation – Level 3
• Volunteer Retention and Engagement – Level 3
• Volunteer Recruitment – Level 3
• Stakeholder Management – Level 3

Good-to-have
• Trends Evaluation and Application – Level 3
• Diversity Awareness and Management – Level 3

Critical Core Skills
• Communication – Intermediate
• Influence – Basic
• Collaboration – Intermediate
• Adaptability – Basic
• Decision Making – Intermediate

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website.